Job Title: Student Finance Office Associate

Employer: Iowa Valley Community College District

Location: Marshalltown, IA

Brief Job Description/Summary: 

The purpose of this position is to support and guide students with all aspects of financing college. This position serves as the student finance office associate by assisting students with student accounts and financial literacy. This position also coordinates the college’s default prevention program.

List of Job Duties:

• Serves as a front-line resource for prospective, current, and former students, as well as their families for payment of student accounts. This includes sending statements, receipting payments, setting up payment plans, and following up on collection of student accounts.
• Receipts all payments made to the college campus location, this includes the bookstore, athletic gates and concessions, library, rental of college facilities, etc.
• Receives all third-party scholarship checks, records to student accounts and provides documentation to Financial Aid and to the District Office. Distributes work study pay-cards and financial aid refund checks to students.
• Reconciles payment information for transcript requests collecting and recording payments for housing deposits, and forwards information to Housing Department.
• Assists with financial literacy activities on campus and coordinates the default prevention program and its outreach.
• Supports the overall success of the District by performing other duties as assigned.
• Works and communicates professionally with others in a timely manner. Performs in a manner which benefits student learning.
• Supports the overall success of the District by performing other duties as assigned.

Required Experience and/or Knowledge, Skills and Abilities:

• Knowledge of and ability to use good phone etiquette. Proficient at using the telephone system and messaging. Ability to handle moderately to highly confidential matters and materials with discretion. Ability to communicate effectively orally and in writing. Ability to provide exceptional customer service skills.
• Knowledge of IVCCD processes and procedures, and the ability to comply.
• Ability to multi-tasks efficiently and in a timely manner. Ability to exercise good judgment and use critical thinking skills. Ability to work in an environment of shifting priorities and frequent interruptions.
• Knowledge of computer software programs to include: Powerfaids, Jenzabar and Microsoft Office products. Knowledge of and ability to work in computer systems designed for department work. Knowledge of office machines, such as copiers, printers, fax machines, and credit card processing equipment.

Further information/application process contact:

Rachael Koehler

Rachael.Koehler@iavalley.edu

641-844-5708

Closing Date: 9/30/2025